CX Solutions Firm – Core Services

1. Customer Experience Audits

A comprehensive review of your customer journey and engagement points, from digital to in-person. We identify service gaps, brand inconsistencies, and opportunities for retention or growth.

Best for: Businesses seeking a full view of their customer experience performance.

2. Customer Journey Evaluation (On-Site & Virtual)

We simulate a real customer experience—from visiting, calling, or booking your service—to diagnose and evaluate weaknesses, emotional impressions, and missed moments of delight.

Best for: Hospitality, retail, healthcare, tech and service-based businesses.

3. Review & Complaint Analysis

We analyze your public reviews and internal complaints to uncover patterns, root causes, and recurring service breakdowns. Includes a keyword heatmap and actionable insights.

Best for: Brands with active online presence or customer feedback channels.

4. Employee Experience Evaluation (EX Audit)

Your team’s experience impacts your customer experience. We anonymously collect and analyze employee feedback to reveal morale issues, communication breakdowns, and service misalignment.

Best for: Businesses looking to align internal culture with external service excellence. Emphasizes giving employees a voice—great for culture-focused businesses

5. Competitor Experience Benchmarking

We research and evaluate competitor customer journeys and feedback—identifying what they do well, what customers love, and how you can differentiate strategically.

Best for: Brands aiming to outperform the competition in customer satisfaction and loyalty.

6. Experience Strategy & Optimization Consulting

We work with you to apply audit findings into real strategy. From refining service flows to retraining staff or redesigning digital touchpoints, we help you implement lasting improvements.

Best for: Companies ready to transform CX into a revenue-driving asset.

7. Custom Research Projects (Optional Add-On)

Have a unique CX challenge or need deep customer insights? We’ll tailor a research or evaluation strategy specific to your business goals.