Customer Experience Strategy | On-Site Evaluation | Service Optimization

CX Solutions Firm is a consulting firm specializing in hands-on customer experience strategy and evaluation. We support organizations across hospitality, healthcare, technology, and service-based industries in uncovering the gaps between their intended customer experience and the reality delivered.

What sets us apart is our immersive, experiential approach—we don’t just rely on dashboards and systems. We personally assess the customer journey through on-site visits, service interactions, and review analysis to provide context-rich, actionable insights that automated data platforms often miss.

Our core offerings include:

• Customer Experience Audits

• Customer Journey Evaluations (Virtual & On-Site)

• Review & Complaint Trend Analysis

• Competitor Experience Benchmarking

• Customer Experience Strategy Development & Implementation

• Employee Experience Evaluation (EX Audit)

By combining qualitative research with firsthand service testing, we help brands align their internal operations with their external brand promise—leading to stronger customer retention, better reputations, and more effective service delivery.

CX Solutions Firm delivers clarity, strategy, and results—powered by people, not just platforms.